In order to communicate with you and to provide our products and services and related support, it is necessary for StableWebs to transfer your personal data outside of the European Union. In such case, the data controller for this data for EU residents is Christopher Smith trading as StableWebs, having its Correspondence address StableWebs, 582-586 Kingsbury Road, Birmingham, UK, B24 9ND. All questions or requests regarding the processing of data may be addressed to: [email protected]
2. Collection of Personal Information
We collect information from you when you place an order for a StableWebs product, use our online chat service, register for a webinar, respond to a survey, fill out a form for pre/post sales assistance, open a support ticket, or your use of social media. StableWebs is a domain registrar and webhosting service provider, we provide platforms for you to use such as email, web hosting and secure ecommerce. To fulfil requests for domain names, digital certificates or other products or services, you may be asked to enter your name, email address, physical address, phone number, credit card information and/or organisational details or other personal information.
2.1 domain name specific data As part of its duties as an domain name registrar, StableWebs is required to provide certain information about customers who register domain names with StableWebs to the relevant naming authority. This information will include personal data such as the customer’s name, address and telephone number.
The relevant naming authority will make such information available to the public through publicly accessible directories of owners of domain names.
It is a condition of the purchase of a domain name from StableWebs that the customer agrees to the transfer of his/her personal data to the relevant naming authority and agrees to the naming authority making that personal data available on a public database. StableWebs can provide its customers with details of the relevant naming authority on request.
We do not store important credit card details on our servers. All transactions are processed via PayPal. You do not have to have a PayPal account to purchase any services from us. You may select Credit Card which is also processed via PayPal (we have a merchant account with PayPal).
3. Use of Personal Information
Your information, whether public or private, will not be sold, exchanged, transferred outside of our group company, or given to any other company for any reason without your consent, other than for the purposes specified in below:
3.1 To process applications for StableWebs products and services: Your information is used to provide our products and services and order processing as well as to conduct business transactions such as billing.
3.2 To improve customer service: Your information helps us to more effectively respond to your pre/post sales requests and provide technical support.
3.3 To send renewal notices: The email address you provide for order processing may be used to send you renewal notices for your services.
3.4 To send periodic emails: In addition, we may send you periodic company newsletters, new service updates, security updates, related product or service information, and status updates on maintenance windows or service availability.
3.5 To tell you about our products and services: We may send you information about our products and services that may be of interest to you based on your use of other StableWebs products and services.
4. Processing of Data and Consent
6. Use of application logs for diagnostics or to gather statistical information
Our servers automatically record information (“Application Log Data”) created by your use of our services. Application Log Data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. We use this information to diagnose and improve our services. Except as stated in section 8 (Data Retention), we will either delete the Application Log Data or remove any account identifiers, such as your username, full IP address, or email address, after 12 months.
7. Sharing of Information and Transfers of Data
8. Data retention
9. Opting out; withdrawing consent
10. Access to your personal data
11. How we protect your information
12. Follow relevant laws
13. Your rights In compliance with the European Union rules on privacy
- You have the right to review your personal data that StableWebs holds and check it for accuracy.
- You have the right to correct data in the case that errors may be found in our records.
- You have the right to request that any of your personal data be erased. i.e. right to be forgotten.
- You have the right to obtain and reuse your personal data for your own purposes.
- You have the right to request that StableWebs restrict the processing of your personal data under certain circumstances.
- You have the right to object to our processing of your personal data.
15. Contact Us
Data Protection Officer
582-586 Kingsbury Road
+44 (0) 800 689 1745
16. Our Address
582-586 Kingsbury Road, Erdington, Birmingham, West Midlands, B24 9ND, England, United Kingdom